Refund policy

Return and Refund Policy

Last updated: September 2, 2026

We want you to be happy with your MiPalette order. If your item arrives damaged, defective, or significantly different from the product description, please contact us within 30 days of receiving your order at support@mipalette.com.

Because MiPalette products are cosmetics and may include personalized or custom-selected palettes, we generally cannot accept returns of opened, used, or custom-made products unless they are defective or incorrect.

To request help with a return or refund, please email support@mipalette.com with your order number, the email used at checkout, a description of the issue, and photos if applicable.

If your request is approved, we will provide next steps. Refunds are issued to the original payment method. Shipping fees, taxes, and handling fees may not be refundable unless required by law or unless the issue was caused by our error.

Products purchased through special campaigns, memberships, creator collaborations, or limited offers may have additional terms shown at the time of purchase.

Contact:
MiColor Group LLC, operating as MiPalette
support@mipalette.com
+1 (307) 204-6867
30 N Gould St Ste N, Sheridan, WY 82801